Image from www.photobucket.comYou’re sitting at the dinner table and the phone rings. Against your better judgment, you pick up, only to hear the familiar insurgence of sales words. Telemarketers can be downright frustrating, and it’s easy to consider dismissing them with the click of a dial tone. Since it’s not the person and rather the company you are really angry at, remember these things next time you get an unwanted call:
- Check Caller ID: If you have Caller ID, this is probably the easiest way to filter unwanted calls. If it’s a really bad time or you’re in a bad mood, don’t pick up. If you are ready to confront the issue politely and prevent these calls in the future, pick up with a friendly voice.
- Hear them out: Always try to patiently wait out their introductory speech. It’s likely as hard for them as it is for you. Wait until there is a break in the conversation before you interrupt.
- Express your disinterest: Be clear about your intentions. Leading a telemarketer on is not only rude, but it is costing them valuable commission money they could be making on another customer.
- You can be politely stern. If the telemarketer isn’t complying after you’ve expressed your disinterest, sternly state your ground again.
- Ask to be removed from their call list. An easy way to end these encounters in the future (ignoring them doesn’t mean they won’t keep calling) is to ask for a confirmation number that they’ve removed you. Then visit, www.donotcall.gov to manually remove yourself from most calling lists.
- At last resolve, if the person will not stop soliciting you, you’ve done all you can. Let them know you are going to disconnect the line, and then do so.
Making Etiquette Easy,
Susan K. Medina
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