Thursday, May 27, 2010

Making Etiquette Easy: When to Call

Image from www.stevenalston.com

With technology insisting that no one is ever truly ‘unavailable,’ it can be hard at times to distinguish between whether you should call someone or not. Here are a few guidelines to dialing ten digits the right way:

  • Office Hours: Not sure someone is on the clock or not? As a general rule of thumb, try to call between the normal office hours of 9am and 6pm, unless invited to do otherwise by the recipient.
  • Time Zones: Pay attention before you dial sunny California at 9am New York time. No one enjoys being woken up at 6am by a work call.
  • Work or Cell: Always try contacting a person first by their work number. If they are unavailable or it is urgent, then move on to calling their cell phone.
  • Home Office: Don’t assume that just because someone has an ‘office line’ that they have an office outside the home. Many people call and leave voicemails in the midnight hour assuming that they will be received when the person gets ‘into their office.’ But with a home office, calls at that hour wake up the whole house.
  • Pocket Program: If you’ve programmed a contact into your phone, be sure you have the key lock pad on when the phone isn’t in use. This prevents them from having to listen to your side conversations and regretting that they gave you their number.

Making Etiquette Easy,

Susan K. Medina

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