Making Etiquette Easy: Email and Text Misfires... Tackling the Unintended Consequences

                Have you ever sent or received an email that was intended for someone else?  In our fast-paced professional and social environments, technology has provided us with several tools that encourage rapid communication.  On second glance, perhaps we rely too heavily on auto-fill or are too quick to send a text without verifying that it is being sent to the intended.  Take a minute, okay a few seconds, to consider next steps should you find yourself in this scenario.

 

                -Sending emails or texts to the wrong person. There’s nothing worse than that sinking feeling in the pit of your stomach when you hit send and the recipient was not who you intended it to be.  As soon as you realize you have made the error, take responsibility immediately by following up with a phone call or direct email to the unintended recipient.  Apologize for the error and ask that they kindly ignore your email or text.  In a work setting, depending on the sensitivity of the email or text content, you may also need to loop in your boss and/or the legal team, so corrective action can be taken. Just remember to accept the possible consequences, address them as best you can, and move forward having learned from the experience.

                -Receiving emails or texts intended for someone else. Those who send emails or texts to unintended recipients may not immediately realize their error. No action is necessary from you should you find yourself on the receiving end of a misfire, but as a courtesy, it doesn’t hurt to send a polite email letting the sender know that you have received their email and believe it was intended for someone else. This way, they are alerted of their mistake and can get the email or text to the appropriate person.  I received a “rogue” email recently, and to avoid further embarrassment for the sender (it was a group email), I called and left a gracious message to make him aware of the mistake.  

                -Make it a habit to always double check. Always make it a habit to review emails every time prior to hitting send, whether you are distributing a corporate-wide confidential memo or confirming your weekend plans with a close friend.  Taking a few extra minutes to double check the “to” line can prevent these particular mishaps and is the only way to save you from heart burn every time.

 

                It’s easy to get caught up in the hustle and bustle of life, and rush through simple tasks such as emailing.  Most of the time communication misfires will cause nothing more than minor embarrassment; however, they can have the potential to cause serious damage or consequences, especially in work scenarios.  Think of it as having an internal pause button… push it before hitting send.

 Photo Courtesy of nvtrlab

Making Etiquette Easy: Keeping your Campaign Season Composure in Check While at Work

 

Every two years in the fall, our lives are consumed by the passion of politics as we near the first Tuesday in November, Election Day. Our yards, cars, and conversations all tend to reflect our political beliefs, as well as the candidates we endorse. Even though as Americans we have the right to practice the first amendment, I urge caution when it comes to political discourse in your professional landscape. Below, I have compiled a few things to consider before opening the door to politics in the office.  

                ­-The politicians we support are a direct reflection of what we believe.  Even in Texas, not everyone prescribes to the same belief system.  People come from a variety of backgrounds and upbringings, which ultimately shapes their world view. Our ability to elect government officials who we feel represent us is important to folks, and with that can come a strong emotional tie. Choosing to discuss politics in the office can be similar to discussing religion; it can be controversial, and a discussion can become heated and out of control very quickly.

-Refrain from discussing other candidates. Bad mouthing a particular candidate or government official has the potential to offend a coworker if it happens to be someone they support, and to some, this may seem as if you are mocking their personal beliefs. These situations can lead to you not only loosing respect from your coworkers, but it can make group work and projects uncomfortable as well.  At the end of the day, political discourse can become a distraction to you and your coworkers and hinder productivity.

-Political discussions do not have to be avoided at all times. In our business, political discussions occur more frequently as the news cycle hits on policies and topics impactful to our clients or their industry.  As this opens the door for political discussions in the work place, we have a pretty clear picture of where coworkers and clients stand politically and feel comfortable managing our discussions around politics.  However, even when you know where folks stand on the political spectrum, there is still a suitable time and place for these discussions. So if there is ever a question to the appropriateness, I recommend erring on the side of caution and choosing a different subject matter.  

Even though politics may be on the forefront of our minds during the month of October, remember to keep your composure in check while at work, and among co-workers or clients. There’s no need to compromise your professionalism or relationships by “going there.”