Image from www.content.fromyouflowers.comIt can be hard to follow the same rules in the office place that we follow at home, and much easier to apologize to our spouse and children than to our coworkers or bosses. But the act of apologizing gracefully is just as important in our professional lives. If we wish to continue all of our business relationships, a sincere apology is sometime necessary. Most of the time words are sufficient, but from time to time more is required. Here are some things to remember:
- Timing is Key: If you are actually with the person you offend, it’s best to offer an immediate apology. When you say you’re sorry face-to-face at the moment of impact, it leaves less time for emotions to fester and makes it easier to put it behind you. If you discover you’ve hurt someone later, call him or her as soon as you are aware of it.
- Write it Down: a verbal apology means something, but solidifying it with a letter or card can make a huge difference in how someone perceives your sincerity. If the offense was serious, consider sending flowers as a sign of regret. Don't be tempted to send an apology by email as it can appear much less personal.
- Avoid Excuses: When you apologize, make sure it is just that. Don’t load your request for forgiveness with a plethora of reasons why you behaved the way you did. An apology is only a real apology if it comes without baggage...and a sincere and graceful sentiment.
Making Etiquette Easy,
Susan K. Medina
No comments:
Post a Comment