How often do we find ourselves feeling like part of a local advertisement, yelling ‘can you hear me now?’ and running about until we find a place with better coverage? There will always be glitches with technology and we have got to find a better way to continue our conversations in a socially congenial way. Here are some tips to guide you when you can’t hear the person on the other line or the call drops:
- State their name in a question form no more than two times before hanging up. Repeating the persons name loudly and multiple times is inconsiderate to those around you and isn’t really helping the situation; If they’re not there, hang up.
- If a call is dropped, as a general rule of thumb, the person who initiated the call should be responsible for calling the second party back. This will help alleviate confusion when both lines are trying to dial one another, consequently canceling out the call again.
- When they do pick up, continue on with the conversation. We all know that phones have problems or accidents happen, and there is no need to rehash the story of something that has happened and will happen an infinite amount of times.
- Remember to keep your voice at a low to medium tone when you suspect someone may no longer be on the line. If they were still on the line, it can be very abrasive to hear someone yell through the phone, especially in a professional setting.
- If you are waiting on a person to call back after a dropped call, it is okay to try and contact them if it has been more than a minute or two.
- Still thankful for technology and...
Making Etiquette Easy,
Susan K. Medina
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