Thursday, July 8, 2010

Making Etiquette Easy: Business Over Friendship

Images from www.myprofessionalsavvy.com

If you've been an established professional for a while, you probably have friends that span a full spectrum of career fields. So if you need IT help, an interior designer, a real estate agent, financial services, or any other major service, you have friends who are top of mind. And you consider yourself to be their first call should they require services from your industry. But if you find out that they sought someone else out without notifying you, what do you do?

  • Be professional over emotional: The best thing you can do is maintain professionalism in how you handle the situation. Treat it as if it were a client who chose another firm. Yes, it's frustrating, but understand that it probably wasn't an easy choice for the other party as well.
  • Learn from it: Use this situation as a learning opportunity to find out more. Suggest that the two of you go to lunch and casually bring up that you know they selected another person for the job. Let them know you'd like to better your business and ask what it would take to be more appropriate for their needs in the future.
  • Don't hold a Grudge or Payback: Do your best to let it go. If you do require a service they provide in the future, you are free to use them or not. They've made their professional decisions clear and you are invited to do the same. Don't muddy their name or refuse to give them business as a result of something unrelated to your friendship.
Making Etiquette Easy,

Susan K. Medina

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